安陽市萬通機(jī)械有限公司市級“重合同、守信用”企業(yè)。各種規(guī)格型號路面清掃機(jī)、管道清理機(jī)、疏通機(jī)等。經(jīng)過不斷創(chuàng)新改造,產(chǎn)品的質(zhì)量、外觀和實(shí)用性逐步得到改進(jìn)和提高。暢銷國內(nèi)二十多個(gè)省市自治區(qū),多年來一直深受用戶歡迎和青睞。本公司設(shè)備完善、技術(shù)力量雄厚,擁有職工培等配套設(shè)施及高素質(zhì)的技術(shù)管理人才。先后引進(jìn)技術(shù)和生產(chǎn)工藝,提高產(chǎn)品科技含量,尤其在近幾年來,使十多個(gè)系列產(chǎn)品的質(zhì)量不斷更新?lián)Q代。完善企業(yè)管理體系,并通過了ISO9001國際質(zhì)量體系認(rèn)證。
顧客的希望是我們追求的方向,竭誠為顧客服務(wù)是我們的心愿,本公司素以完善的售后服務(wù)、誠摯的愛心、奉獻(xiàn)給新老客戶,歡迎來人來涵,洽談業(yè)務(wù)。
Wantong Machinery Co., Ltd. Anyang municipal "heavy contract, keep promise" enterprise. The company's leading product "forever" brand models of various specifications road sweeping machines, pipe cleaning machine, dredging machines, nearly two decades of production history. Through constant innovation and transformation, product quality, appearance and usefulness of progressively improved and increased. Selling more than 20 domestic provinces and autonomous regions, over the years has been well received by customers welcome and favor. The company's advanced equipment, strong technical force, with staff training center and other facilities and high quality technical management personnel. Has the introduction of international and domestic advanced technology and production processes,Improving product technology content, especially in recent years, so that more than 10 constantly upgrading the quality of products. Improve the enterprise management system, and passed ISO9001 international quality system certification.
The hope is that we pursue customer orientation and dedication to customer service is our wish, the companies are known to perfect after-sales service, honesty to the love and dedication to new and old customers are welcome to come to Han, in business negotiations.
一、凡由本公司生產(chǎn)銷售的各種產(chǎn)品所出現(xiàn)的質(zhì)量問題,本公司均按規(guī)定實(shí)行“三包”服務(wù),并由售后服務(wù)三包隊(duì)承擔(dān)此項(xiàng)工作。
二、產(chǎn)品售后服務(wù)的原則是:“解決問題為先、用戶滿意為上、企業(yè)形象為重”。如產(chǎn)品出現(xiàn)質(zhì)量問題,在接到用戶信息后,48小時(shí)內(nèi)前往現(xiàn)場,保證及時(shí)給以修復(fù)。根據(jù)用戶要求開展售前服務(wù)、安裝、維修、技術(shù)咨詢等其它服務(wù)項(xiàng)目。設(shè)立節(jié)假日值班制度,保證每天有人值班接待,同時(shí)設(shè)立專用電話廣告用戶,做到快速反映,快速處理,解決用戶反映的質(zhì)量問題。售后服務(wù)人員要認(rèn)真、周到、徹底處理好有關(guān)質(zhì)量問題,保證用戶及時(shí)使用,無后顧之憂。
三、公司定期進(jìn)行用戶訪問活動(dòng),為用戶建立維修檔案,對每次聯(lián)系、服務(wù)、回訪及質(zhì)量反饋信息等資料記錄在案,并作質(zhì)量分析。
四、在及時(shí)解決好售出產(chǎn)品的質(zhì)量問題的同時(shí),售后服務(wù)人員有義務(wù)無償?shù)叵蛴脩籼峁┘夹g(shù)咨詢、技術(shù)培訓(xùn)以及解答其它產(chǎn)品相關(guān)聯(lián)的問題。
五、凡確屬本公司產(chǎn)品質(zhì)量問題的產(chǎn)品,一切費(fèi)用均由本公司承擔(dān)。對因用戶方所造成的產(chǎn)品質(zhì)量問題(或超出質(zhì)保期的產(chǎn)品質(zhì)量問題)本公司酌情收費(fèi),但不高于總支出的費(fèi)用(或成本費(fèi))。
六、牢固樹立用戶是上帝,一切為用戶著想的思想,及時(shí)、認(rèn)真、善始善終處理好有關(guān)質(zhì)量問題,講究信譽(yù),處處維護(hù)萬通產(chǎn)品的形象,做到公司放心,用戶滿意。